Enterprise Level Support
The Open Mercato Enterprise License provides certification, review, and operational support to ensure that deployments built on the Open Mercato framework are secure, scalable, and production-ready.
Open Mercato Enterprise Subscription Scope of Services
Architecture Audit (Pre-Deployment)
Monthly Security Review
Monthly Performance Review (Custom Code)
Monthly Custom Module Code Review
Customer Success Support (Pre-Go-Live)
Priority Technical Support Channel
GDPR Documentation Support
Production Environment Configuration Support
Software Updates
Production Approval (Homologation)
Production Hosting Best Practices
At a Glance
The Innovation Engine
Our community is for developers building at the edge. It is the place for technical discovery, module sharing, and framework evolution.
GitHub Discussions
The hub for "How-to" questions and RFCs (Request for Comments) on new features.
Public Issue Tracker
Where bugs are reported, triaged, and resolved by core maintainers and contributors.
Discord
Real-time collaboration for the "AI-Assisted Engineering" workflow.
Partner-Led Excellence
For enterprises, Open Mercato operates on a "Partner-First" model. While the core framework is open, the implementation and its uptime are backed by certified experts.
Vetted Implementation Partners
Commercial support is provided by professional Software Houses.
SLA-Backed Performance
Partners provide uptime guarantees, performance monitoring, and rapid incident response tailored to your specific deployment (Cloud/On-Premise).
Framework backing & longevity
Choosing Open Mercato is a long-term strategic decision. We ensure the framework itself never becomes "abandonware."
Rigorous Testing
We don't just "fix and forget."
"We maintain growing unit and integration test coverage to ensure that the core remains stable even as you extend it."
Roadmap Transparency
Enterprise clients can see the public roadmap to align their internal product strategy with our core releases (e.g., Advanced Billing modules).